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Contact Us

Need help? Please email customerservice@centinelle.com and we'll get back to you within 2 business days. Please make sure to include your order number if applicable. Our Customer Service Hours are Monday to Friday 9AM – 6PM PST.

Note: We don't provide support via Instagram DMs. Thanks for your understanding!

FAQ

For more help, email us at customerservice@centinelle.com.

  • Orders are shipped out from our warehouse within 2-3 business days of when you place the order. Delivery times will vary according to the service you choose.

    Please note, during sales, processing and shipping can take longer due high orders volume. We apologize for the inconvenience!

  • Once your order ships, you will receive an email with tracking information.

  • We accept items eligible for return within 15 days of delivery. Contact centinelle before returning any items. A $6 return fee will apply. We do not offer exchanges. Final sale items cannot be returned.

  • Centinelle is sold at SF MOMA, Free People, Prelude & Dawn, Nest Sf, Portland Art Museum, Omoi Zakka Shop, Nooworks, Heirloom Art Co, Crush and Touch... and more!