Refund policy

Our Return Policy in Short

  • Contact centinelle before returning any items. A $6 return fee will apply.Ā 
  • We do not offer exchanges.
  • You can return the product within 15 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.Ā 

Returns & Exchanges Policy

  • Please contact centinelle before returning any items. A $6 Fee apply for returns.
  • Please include your invoice printed to locate your order number.
  • Returns can take up to 15 days to process.
  • We do not offer exchanges.
  • It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts centinelle and gives information relevant and the reason for complaints.

Return & Exchange Conditions

  • Fees apply - $6 flat fee for returns. This is for the shipping slip you will receive after contacting centinelle.
  • You can return the product within 15 days of delivery.
  • The product must be in new condition. If the product is ruined or used the product shall not be refunded.
  • Make sure to include contact information with the return and if possible, please provide us with a tracking number. Centinelle suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
  • Centinelle will make a refund of eligible returns.

Returning A Package

  • If a returned item is shipped international, please clearly mark theĀ 
    package 'RETURNED GOODS', to avoid any Customs charges.
  • Centinelle is NOT responsible for any return Customs charges made.
  • Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item hasĀ been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days,Ā centinelle reserves the right to charge you a handling fee to coverĀ return shipping and freight companies' administrative costs.

All enquiries: customerservice@centinelle.com