Return Policy

Our Return Policy in short

Contact centinelle before returning any items. A $5 return fee will apply. Same for Exchanges.
You can return the product within 15 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.


Return and Exchanges Policy

Please contact centinelle before returning any items. A $5 Fee apply for returns and exchanges.


It is appropriate that the consumer controls the delivery to verify that
this is accurate and error free. At the complaint, the customer contacts
centinelle and gives information relevant and the reason for complaints.


Return and Exchange Conditions

Fees apply - $5 flat fee for returns and exchanges, this is for the shipping slip you will receive after contacting centinelle.

You can return the product within 15 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. centinelle
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.


centinelle will make a refund of eligible returns. If you paid by
invoice, we will need a paypal account or a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.


Returning A Package

If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS', to avoid any Customs charges. centinelle
is NOT responsible for any return Customs charges made. Any charges incurred
are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which
product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days,
centinelle reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.


All enquiries: cristina@centinelle.com