Return Policy

Our Return Policy in short

Contact centinelle before returning any items. A $5 return fee will apply. Same for Exchanges.
You can return the product within 15 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.

OFFERS AND SALES:

SALE ITEMS' from out of season sale 'Are final sale. Can’t be returned.

Offers are valid on the dates designated in each of these offers, we do not offer / practice price adjustments or retro apply discount codes. 

Is responsibility of the customer to read the return policy, unfortunately we can not do any exceptions.


Return and Exchanges Policy

Please contact centinelle before returning any items. A $5 Fee apply for returns and exchanges.


It is appropriate that the consumer controls the delivery to verify that
this is accurate and error free. At the complaint, the customer contacts
centinelle and gives information relevant and the reason for complaints.


Return and Exchange Conditions

Fees apply - $5 flat fee for returns and exchanges, this is for the shipping slip you will receive after contacting centinelle.

You can return the product within 15 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. centinelle
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.

centinelle will make a refund of eligible returns. If you paid by
invoice, we will need a paypal account or a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.

for returns please write to: customerservice@centinelle.com



Returning A Package

If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS', to avoid any Customs charges. Centinelle
is NOT responsible for any return Customs charges made. The customer is responsible for any customs fees. Any charges incurred
are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which
product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days,
centinelle reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.


All enquiries: customerservice@centinelle.com

NEON-FLAVORED ICING ON THE VANILLA CAKE OF LIFE 

Fine goods sprinkled with fantasy, memory & myth, illustrated by hand & based in California, born in Mexico City.

Tomato hair barrettes and cowboy on horse.

Who is Behind Centinelle?

Hola! Cristina Guizar, Mexican Fashion designer, is behind the organic and fresh goods brand, Centinelle, founded in 2010 in Mexico city, now based in California.

Her heritage, vegetarian lifestyle, her home, Northern California and her love for traveling are the inspiration for the beautiful and elegant pieces, her love for animals and all those little simple pleasures in life that make you smile.

Why Centinelle?... Her nickname while living in Mexico city was “Chispa”, (sparkle in Spanish)… wanted to named the brand “Chispa”, but  the name was already taken , buuu, so “Centella”  is a synonym and ended up mutating into CENTINELLE , and here we are!  

cristina, centinelle's founder and designer at studio, wearing Tomatoes cotton silk bandana in red and pink

Our Commitment

Centinelle is invested on making a difference and bringing attention to environmental issues and a healthy lifestyle with Cristina’s creations. Our products materials and packaging have a small foot print.


We give back with every sale! We donate part of our proceedings to:

 Eden Reforestation ProjectsWild Farm Alliance and the ASPCA lab animals program.  


Our mission is to create sustainable, fun and timeless, affordable luxury goods.

Centinelle is sold at SF MOMA, Free People, Prelude & Dawn, Nest Sf, Portland Art Museum, Omoi Zakka Shop, Nooworks, Heirloom Art Co, Crush and Touch… among 200 retailers in the USA , some in Japan and  a few others in Europe